What are your payment options?

We currently accept payments via PayPal & Credit Card (MasterCard/VISA). We use PayPal as our credit card payment gateway, so in order to pay using your credit card, simply select the PayPal checkout icon and select "Pay with Debit or Credit Card" when the PayPal login screen appears. 

We are happy to announce that we now offer AfterPay to our Australian customers.

Is the utegearonline.co.nz New Zealand Site in NZD?

Yes, all products under the .co.nz domain are in New Zealand Dollars.

How much is freight?

Shipping within the Australian Mainland is free for orders over $49.

Otherwise, its $10.00 for standard shipping and $15.00 for express shipping.

Please note we do not deliver to PO Boxes/ LPO’s / Parcel lockers so ensure you use a residential or business address.

Starting September 2020, we now offer delivery to New Zealand. Please use our shipping calculator on the shopping cart page to see delivery costs for your products.

Tonneau Cover FAQ’s:

Can you fit the tonneau cover to my vehicle?

Unfortunately we are not a fitting service, we are an online only seller. We do however offer a set of detailed fitting instructions so that you can fit the cover yourself. If you run into any issues, please let us know via email or consult your local mechanic as they should be able to assist.

Is your cover the same as my original manufactures cover?

Our covers are after market, and by law cannot copy OEM products, however in some cases our covers are compatible with your pre-existing hardware. If you do have pre-existing hardware on your vehicle, please contact us before your order to verify its installation.

What if I have pre-existing hardware installed?

Please contact us, providing us with photos and the measurements of your cover, we will then check and advise you if our products are compatible.

How long will it take for my order to arrive?

Your order will be dispatched within 24 to 48 business hours after your payment has cleared. For more information on approximate delivery times, please consult the below table.

Location	Transit time*	Location	Transit time*	Location	Transit time*
Adelaide	2 to 3 days	Hobart	4 to 5 days	Rockhampton	4 to 5 days
Albury	2 to 3 days	Devonport	4 to 5 days	Sunshine Coast	3 to 4 days
Bendigo	2 to 3 days	Launceston	4 to 5 days	Sydney	2 to 3 days
Brisbane	3 to 4 days	Mackay	5 to 6 days	Tamworth	3 to 4 days
Cairns	4 to 6 days	Melbourne	1 to 2  days	Toowoomba	3 to 5 days
Canberra	2 to 3 days	Newcastle	3 to 4 days	Townsville	5 to 7 days
Central Coast	4 to 5 days	Northern Rivers	3 to 4 days	Wide Bay	4 to 5 days
Coffs Harbour	3 to 4 days	Orange	3 to 4 days	Wollongong	3 to 4 days
Geelong	2 to 3 days	Perth	7 to 10 days
Gold Coast	3 to 4 days	Port Macquarie	3 to 4 days

*Transit times above are only a rough indication of the number of business days taken to deliver to specific areas, provided by our couriers. We do not advise relying on these time frames in urgent situations.

Can I click and collect my item?

As an online business, all of our orders are shipped from a distribution centre, consequently we are unable to offer a customer collection service.

How long until I receive a refund after returning my order?

As soon as we receive your item back into our distribution centre, a refund will generally be issued within 24 hours.

I have changed my mind, and no longer want/require my order, can I return it for a refund?

As long as the product is in its original condition, with all parts intact, we will happily refund your order as part of our no fuss refund policy. We may however ask you why you want to return this product purely as a way of improving our systems and procedures. In such cases the return freight costs will be at the customers expense, so please ensure that you order the correct product. If in doubt, please make contact with us before you place an order.

Rubber Mat FAQ’s:

Are your mats made to suit my vehicle?

Our mats are made to suit to your vehicle, please just check to see if the mat you are looking at suits with or without a tub liner installed. 

Will your mats suit my tub liner?
Some trimming may be necessary if the mat is to suit a tub with no liner, however some of our mats are made specifically to fit tub liners.